Delete your account & data
You can delete your data at any time
Coco stores most of your data on your device, and (after you sign in) keeps a synced copy on our servers. You can delete both from inside the app.
Two different actions: "Delete account" permanently deletes your account and all the data synced to it, then clears this device. "Erase all my data" clears only the copy stored on this device and does not touch data already synced to our servers.
Delete your account in the app
1 Open Coco and go to the Profile tab.
2 Scroll to Danger zone and tap Delete account.
3 Confirm. Coco permanently deletes your account and everything synced to it, then clears the data on this device. This cannot be undone.
If Coco asks you to sign in again first, sign out, sign back in, and try again. This confirms it is really you.
Erase data on this device only
1 Open Coco and go to the Profile tab.
2 Under Danger zone, tap Erase all my data and confirm.
This removes your locally stored moods, journals, check-ins and chat history from this device. Uninstalling the app does the same. Neither affects data already synced to our servers.
Can't open the app?
Email us and we will delete your account and synced data for you:
Email: admin@carsonrodrigues.com
Subject: Coco data deletion request
Please send from the email address associated with your account, or include it in the message, so we can locate and verify your account. We will confirm once your account and synced data have been deleted.
What gets deleted
- Your account and authentication record (Firebase user ID).
- Your profile (name, email, optional gender).
- Your synced mood logs, journals, daily check-ins, chats and bookings.
- Any posts you shared in Circles.
- Associated analytics events tied to your account.
Chat messages sent to the AI listener are processed transiently by our AI provider to generate replies and are not stored in an identifiable, account-linked profile by Coco. Some records may be retained briefly where required for security, abuse prevention, or legal compliance, then deleted.
Anonymous use
If you used Coco without signing in, your data was never synced to our servers. Erasing the data on your device (or uninstalling) fully removes it.
Not a medical or emergency service
Coco is not a medical, therapy, or emergency service. If you are in crisis or may be in danger, contact your local emergency services or a crisis helpline immediately.