Terms of Service
Last updated 24 May 2026
These Terms of Service ("Terms") govern your access to and use of the Coco mobile application and related services ("Coco", "the app", "we", "us"). By downloading, accessing, or using Coco, you agree to these Terms. If you do not agree, please do not use the app.
Coco is not a medical, therapy, or emergency service
Coco is a wellness and self-reflection tool. It does not provide medical advice, diagnosis, treatment, therapy, or crisis intervention, and the AI listener is not a therapist or a substitute for professional care. Nothing in Coco creates a doctor–patient, therapist–client, or counselor relationship.
If you are in crisis, may be in danger, or are thinking about harming yourself or others, contact your local emergency services or a crisis helpline right away. Coco cannot detect emergencies and cannot send help on your behalf. Always seek the advice of a qualified health provider with any questions about a medical or mental-health condition; never disregard professional advice or delay seeking it because of something you read or experienced in the app.
Who can use Coco
You must be at least 13 years old (or the minimum age required in your country) to use Coco. By using the app you confirm that you meet this requirement and that any information you provide is accurate. If you use Coco on behalf of someone else, you are responsible for their compliance with these Terms.
Your account
You can use Coco anonymously or create an account using email & password, Google, or Apple. You are responsible for keeping your credentials secure and for activity under your account. Tell us promptly if you believe your account has been compromised.
Acceptable use
You agree not to:
- Use Coco for any unlawful purpose or in violation of these Terms or applicable law.
- Attempt to access accounts, data, or systems that are not yours, or to probe, scan, or breach security or authentication measures.
- Reverse engineer, decompile, or attempt to extract source code, except where this restriction is prohibited by law.
- Interfere with or disrupt the app, its servers, or networks, including via excessive automated requests, scraping, or denial-of-service activity.
- Use the AI listener to generate, request, or distribute content that is illegal, harmful, harassing, hateful, or that infringes the rights of others, or attempt to circumvent its safety measures.
- Upload or transmit malware, or content that infringes intellectual-property or privacy rights.
- Resell, sublicense, or commercially exploit the app or its content without our written permission.
We may suspend or terminate access if we reasonably believe you have violated these Terms or created risk or legal exposure for us or others.
Your content
Coco lets you create content such as journal entries, mood logs, daily check-ins, and messages to the AI listener ("Your Content"). You own Your Content. We do not claim ownership of it.
Your journals, entries, mood logs, and check-ins are private to you. We do not publish them, show them to other users, or use them to build advertising profiles. By using Coco, you grant us a limited, non-exclusive, worldwide, royalty-free license to store, process, transmit, back up, and sync Your Content solely to operate the app and provide its features to you — for example, to save your journal on our servers after you sign in so it is available across your devices. This license exists only to run the service for you and ends with respect to a given item when you delete it and it is removed from our systems (subject to the deletion nuances described in our Privacy Policy).
When you use the AI listener, the text of your message is transmitted to our AI processor (Groq) to generate a reply, as described in the Privacy Policy. You are responsible for Your Content and should avoid sharing information you would not want processed by a third-party AI service. You represent that you have the right to submit Your Content and that it does not violate these Terms or the rights of others.
Copyright and DMCA takedown
We respect intellectual-property rights and expect users to do the same. If you believe content in or accessible through Coco infringes your copyright, you may send a notice to our Designated Agent under the U.S. Digital Millennium Copyright Act (DMCA). Your written notice must include:
- Your physical or electronic signature.
- Identification of the copyrighted work you claim has been infringed.
- Identification of the material claimed to be infringing and information reasonably sufficient to let us locate it.
- Your contact information (address, telephone number, and email).
- A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
- A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on its behalf.
Designated Copyright (DMCA) Agent
DMCA Agent, Coco
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Email: rodriguescarson@gmail.com
We will respond to valid notices, may remove or disable access to allegedly infringing material, and may terminate accounts of repeat infringers in appropriate circumstances. If you believe material was removed in error, you may submit a counter-notice with the information required by the DMCA. Knowingly making a material misrepresentation in a notice or counter-notice may result in liability under Section 512(f) of the DMCA.
Reporting illegal content (EU Digital Services Act)
Coco's user content — your journals, mood logs, and check-ins — is private to you and is not published or shown to other users, so there is no public feed to moderate. Even so, if you believe any content that is shared with you, made accessible through the app, or otherwise present in Coco is illegal (for example, content that is unlawful under EU or national law) or infringes intellectual-property or other rights, you can report it to us.
To submit a notice, email rodriguescarson@gmail.com with: a clear explanation of why you consider the content illegal or infringing; enough information to let us locate it; your name and contact details (unless your report concerns alleged child sexual abuse material); and a statement that you believe in good faith that your report is accurate and complete. We will review valid notices, act where appropriate (including removing or disabling access to content), and inform you of our decision and the reasons for it. Copyright claims may instead use the DMCA process above.
Subscriptions and payments
Coco is currently free to use. We do not charge for the app at this time and do not collect payment information. If we introduce paid features or subscriptions in the future:
- The price, billing period, and what is included will be clearly disclosed before you are asked to pay or complete checkout.
- Purchases and subscriptions made through the Apple App Store or Google Play are billed and managed by those stores, and renew automatically unless cancelled.
- You can view, manage, and cancel a subscription at any time through your Apple App Store or Google Play account settings; cancellation stops future renewals and takes effect at the end of the current billing period.
- Refunds, where applicable, are handled according to the policies of the store through which you purchased.
Our intellectual property
Coco, including its software, design, text, graphics, logos, and other materials we provide (excluding Your Content), is owned by us or our licensors and protected by intellectual-property laws. We grant you a personal, non-exclusive, non-transferable, revocable license to use the app for your own non-commercial use, subject to these Terms.
Third-party services
Coco relies on third-party services to operate, including Google Firebase (authentication, database, and sync) and Groq (AI chat responses). The app also links to external resources such as helplines and clinic directories. We are not responsible for the content, availability, or practices of third-party services, and your use of them may be governed by their own terms and policies.
Disclaimer of warranties
Coco is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the app will be uninterrupted, error-free, secure, or that any content, exercise, or AI response will be accurate, complete, or suitable for your situation. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.
Limitation of liability
To the maximum extent permitted by law, in no event will Coco, its developer, or its suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the app, the AI listener, or any reliance on its content — even if advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability for all claims relating to the app will not exceed the greater of the amount you paid us (if any) in the twelve months before the claim, or USD $50. Nothing in these Terms limits liability that cannot be limited under applicable law.
Indemnification
You agree to indemnify and hold harmless Coco and its developer from claims, damages, and expenses (including reasonable legal fees) arising out of your misuse of the app, your violation of these Terms, or your infringement of any third party's rights.
Termination
You may stop using Coco at any time and may delete your account (see Delete account). We may suspend or terminate your access if you violate these Terms or to comply with law. Provisions that by their nature should survive termination — including ownership, disclaimers, limitation of liability, and indemnification — will survive.
Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected here with a new "last updated" date, and your continued use of Coco after changes take effect means you accept the updated Terms.
Governing law
These Terms are governed by the laws of the jurisdiction in which the developer is established, without regard to its conflict-of-laws rules, and you and we submit to the courts of that jurisdiction for any dispute, except where applicable consumer-protection law gives you the right to bring proceedings in your own place of residence. [GOVERNING JURISDICTION — placeholder; replace with your state/country.]
Contact
Questions about these Terms? Email rodriguescarson@gmail.com (developer contact).